Consultations are by appointment only. Appointments can be booked and cancelled online via online services or in person or over the telephone during surgery opening hours.
Patients are allocated a named GP but may express a preference to see any doctor when making an appointment. However, should the doctor of choice not be available, you will be offered an appointment with another doctor. You may prefer to wait to see your preferred GP but this could result in extended waiting times.
If you think that the problem will need extra time ask the receptionist for a longer appointment.
Patients are welcome to be accompanied at their consultations by a friend or relative. We will arrange for a chaperone to be present during a consultation as required by the clinician and/or patient.
We have access to Language line and can arrange consultations with global accent and a deaf interpreter.
The doctor/nurses are happy to give telephone advice to patients where appropriate. Please give your details and contact telephone number to the receptionist and the doctor/nurses will call you back.
An eConsult can be submitted for clinical and administrative queries. Your query will be triaged and you will be contacted by text, phone, email with a management plan.
The nurse and doctors may use video consultations to assess your symptoms. They will call you first and send you the appropriate link.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.