NHS Friends and Family Test (FFT)

Last Updated: Monday, 09 March 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	December	January	February
1 Very Good	73	97	92
2 Good	8	11	14
3 Neither Good nor Poor	3	3	3
4 Poor	0	2	0
5 Very Poor	1	2	0
6 Don’t know	0	0	0
Summary Scores
Positive	95%	94%	97%
Negative	1%	3%	0%
Neutral	3%	3%	3%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have improved the outside lighting in the surgery carpark.
• We have installed an automatic opening door for easier access into the surgery
• We have changed our telephone system to allow more incoming phone lines into the surgery
• We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.