NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 17 September 2024

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	June	July	August
1 Very Good	96	78	49
2 Good	7	4	3
3 Neither Good nor Poor	2	2	1
4 Poor	3	0	0
5 Very Poor	3	3	0
6 Don’t know	2	0	0
Summary Scores
Positive	92%	98%	98%
Negative	6%	0	0%
Neutral	2%	2%	2%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have improved the outside lighting in the surgery carpark.
• We have installed an automatic opening door for easier access into the surgery
• We have changed our telephone system to allow more incoming phone lines into the surgery
• We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.