NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 04 December 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | June | July | August |
| 1 Very Good | 96 | 78 | 49 |
| 2 Good | 7 | 4 | 3 |
| 3 Neither Good nor Poor | 2 | 2 | 1 |
| 4 Poor | 3 | 0 | 0 |
| 5 Very Poor | 3 | 3 | 0 |
| 6 Don’t know | 2 | 0 | 0 |
| Summary Scores | |||
| Positive | 92% | 98% | 98% |
| Negative | 6% | 0 | 0% |
| Neutral | 2% | 2% | 2% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have improved the outside lighting in the surgery carpark.
- We have installed an automatic opening door for easier access into the surgery
- We have changed our telephone system to allow more incoming phone lines into the surgery
- We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.