NHS Friends and Family Test (FFT)

Last Updated: Wednesday, 18 June 2025

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	March	April	May
1 Very Good	93	68	82
2 Good	13	10	18
3 Neither Good nor Poor	3	3	2
4 Poor	1	2	2
5 Very Poor	0	4	2
6 Don’t know	0	0	0
Summary Scores
Positive	97%	90%	94%
Negative	1%	7%	4%
Neutral	2%	3%	2%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have improved the outside lighting in the surgery carpark.
• We have installed an automatic opening door for easier access into the surgery
• We have changed our telephone system to allow more incoming phone lines into the surgery
• We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.